Global Business Process Outsourcing Market Report, History and Forecast 2019-2025


Report ID : RC-4874 Category : Service Industry Published Date : Dec-2018
Publisher : S-AND-P Pages : 116 Format : PDF
This report studies the Business Process Outsourcing market size by players, regions, product types and end industries, history data 2013-2018 and forecast data 2019-2025; This report also studies the global market competition landscape, market drivers and trends, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis.
Business process outsourcing (BPO) is defined as a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.
Business Process Outsourcing  is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business related functions, typically IT related, to a third party service provider. This process usually involves multi-year, lucrative contracts between the client firm and service provider firm. Often, the employees of the service provider firm working for the client firm are incorporated in the client firm. Off-shoring, which is delegating work to a company based in another country is widely carried out by many global companies. Another similar outsourcing activity called Knowledge Process Outsourcing (KPO) functions on similar lines with the exception that highly critical tasks that involve skill, knowledge, education and expertise are outsourced to third party service providers. Types of services carried out by BPOs include administration, finance and accounting, human resources, payment services, logistics and distribution, customer support, etc. Types of services carried out by KPO include intellectual property research for patent applications, legal and medical services, training, market research, business research, consultancy, research and development, etc. BPO finds applications in many verticals such as manufacturing, telecommunications, technology, banking, insurance and finance services, retail and healthcare among others.
In 2017, the global Business Process Outsourcing (BPO) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% between 2019 and 2025.
This report focuses on the global top players, covered
    Accenture
    Cognizant
    Genpact
    IBM
    TCS
    HP
    Tech Mahindra
    Capgemini
    Wipro
    EXL
    NTT DATA(Dell)
    WNS Global
    Minacs
    Infosys
    Mu Sigma
    Aegis
Market segment by Regions/Countries, this report covers
    North America
    Europe
    China
    Rest of Asia Pacific
    Central & South America
    Middle East & Africa
Market segment by Type, the product can be split into
    HR
    Procurement
    F&A
    Customer Care
    Logistics
    Sales & Marketing
    Training
    Product Engineering
Market segment by Application, the market can be split into
    BFSI
    Manufacturing
    Healthcare
    Retail
    Telecom
    Others
The study objectives of this report are:
    To study and forecast the market size of Business Process Outsourcing (BPO) in global market.
    To analyze the global key players, SWOT analysis, value and global market share for top players.
    To define, describe and forecast the market by type, end use and region.
    To analyze and compare the market status and forecast among global major regions.
    To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
    To identify significant trends and factors driving or inhibiting the market growth.
    To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
    To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
    To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
    To strategically profile the key players and comprehensively analyze their growth strategies.
In this study, the years considered to estimate the market size of Business Process Outsourcing (BPO) are as follows:
    History Year: 2013-2017
    Base Year: 2017
    Estimated Year: 2019
    Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Key Stakeholders
Raw material suppliers
Distributors/traders/wholesalers/suppliers
Regulatory bodies, including government agencies and NGO
Commercial research & development (R&D) institutions
Importers and exporters
Government organizations, research organizations, and consulting firms
Trade associations and industry bodies
End-use industries
Available Customizations
With the given market data, Report Consultant offers customizations according to the company's specific needs. The following customization options are available for the report:
Further breakdown of Business Process Outsourcing (BPO) market on basis of the key contributing countries.
Detailed analysis and profiling of additional market players.
Table of Contents
Business Process Outsourcing  Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025
1 Industry Overview of Business Process Outsourcing 
    1.1 Business Process Outsourcing  Market Overview
        1.1.1 Business Process Outsourcing  Product Scope
        1.1.2 Market Status and Outlook
    1.2 Global Business Process Outsourcing  Market Size and Analysis by Regions
        1.2.1 North America
        1.2.2 Europe
        1.2.3 China
        1.2.4 Rest of Asia Pacific
        1.2.5 Central & South America
        1.2.6 Middle East & Africa
    1.3 Business Process Outsourcing  Market by Type
        1.3.1 HR
        1.3.2 Procurement
        1.3.3 F&A
        1.3.4 Customer Care
        1.3.5 Logistics
        1.3.6 Sales & Marketing
        1.3.7 Training
        1.3.8 Product Engineering
    1.4 Business Process Outsourcing  Market by End Users/Application
        1.4.1 BFSI
        1.4.2 Manufacturing
        1.4.3 Healthcare
        1.4.4 Retail
        1.4.5 Telecom
        1.4.6 Others
2 Global Business Process Outsourcing  Competition Analysis by Players
    2.1 Business Process Outsourcing  Market Size (Value) by Players (2017 and 2018)
    2.2 Competitive Status and Trend
        2.2.1 Market Concentration Rate
        2.2.2 Product/Service Differences
        2.2.3 New Entrants
        2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
    3.1 Accenture
        3.1.1 Company Profile
        3.1.2 Main Business/Business Overview
        3.1.3 Products, Services and Solutions
        3.1.4 Business Process Outsourcing  Revenue (Value) (2013-2018)
        3.1.5 Recent Developments
    3.2 Cognizant
        3.2.1 Company Profile
        3.2.2 Main Business/Business Overview
        3.2.3 Products, Services and Solutions
        3.2.4 Business Process Outsourcing  Revenue (Value) (2013-2018)
        3.2.5 Recent Developments
    3.3 Genpact
        3.3.1 Company Profile
        3.3.2 Main Business/Business Overview
        3.3.3 Products, Services and Solutions
        3.3.4 Business Process Outsourcing  Revenue (Value) (2013-2018)
        3.3.5 Recent Developments
    3.4 IBM
        3.4.1 Company Profile
        3.4.2 Main Business/Business Overview
        3.4.3 Products, Services and Solutions
        3.4.4 Business Process Outsourcing  Revenue (Value) (2013-2018)
        3.4.5 Recent Developments
    3.5 TCS
        3.5.1 Company Profile
        3.5.2 Main Business/Business Overview
        3.5.3 Products, Services and Solutions
        3.5.4 Business Process Outsourcing  Revenue (Value) (2013-2018)
        3.5.5 Recent Developments
    3.6 HP
        3.6.1 Company Profile
        3.6.2 Main Business/Business Overview
        3.6.3 Products, Services and Solutions
        3.6.4 Business Process Outsourcing  Revenue (Value) (2013-2018)
        3.6.5 Recent Developments
    3.7 Tech Mahindra
        3.7.1 Company Profile
        3.7.2 Main Business/Business Overview
        3.7.3 Products, Services and Solutions
        3.7.4 Business Process Outsourcing  Revenue (Value) (2013-2018)
        3.7.5 Recent Developments
    3.8 Capgemini
        3.8.1 Company Profile
        3.8.2 Main Business/Business Overview
        3.8.3 Products, Services and Solutions
        3.8.4 Business Process Outsourcing  Revenue (Value) (2013-2018)
        3.8.5 Recent Developments
    3.9 Wipro
        3.9.1 Company Profile
        3.9.2 Main Business/Business Overview
        3.9.3 Products, Services and Solutions
        3.9.4 Business Process Outsourcing  Revenue (Value) (2013-2018)
        3.9.5 Recent Developments
    3.10 EXL
        3.10.1 Company Profile
        3.10.2 Main Business/Business Overview
        3.10.3 Products, Services and Solutions
        3.10.4 Business Process Outsourcing  Revenue (Value) (2013-2018)
        3.10.5 Recent Developments
    3.11 NTT DATA(Dell)
    3.12 WNS Global
    3.13 Minacs
    3.14 Infosys
    3.15 Mu Sigma
    3.16 Aegis
4 Global Business Process Outsourcing  Market Size by Type and Application (2013-2018)
    4.1 Global Business Process Outsourcing  Market Size by Type (2013-2018)
    4.2 Global Business Process Outsourcing  Market Size by Application (2013-2018)
    4.3 Potential Application of Business Process Outsourcing  in Future
    4.4 Top Consumer/End Users of Business Process Outsourcing 
5 North America Business Process Outsourcing  Development Status and Outlook
    5.1 North America Business Process Outsourcing  Market Size (2013-2018)
    5.2 North America Business Process Outsourcing  Market Size and Market Share by Players (2017 and 2018)
6 Europe Business Process Outsourcing  Development Status and Outlook
    6.1 Europe Business Process Outsourcing  Market Size (2013-2018)
    6.2 Europe Business Process Outsourcing  Market Size and Market Share by Players (2017 and 2018)
7 China Business Process Outsourcing  Development Status and Outlook
    7.1 China Business Process Outsourcing  Market Size (2013-2018)
    7.2 China Business Process Outsourcing  Market Size and Market Share by Players (2017 and 2018)
8 Rest of Asia Pacific Business Process Outsourcing  Development Status and Outlook
    8.1 Rest of Asia Pacific Business Process Outsourcing  Market Size (2013-2018)
    8.2 Rest of Asia Pacific Business Process Outsourcing  Market Size and Market Share by Players (2017 and 2018)
9 Central & South America Business Process Outsourcing  Development Status and Outlook
    9.1 Central & South America Business Process Outsourcing  Market Size (2013-2018)
    9.2 Central & South America Business Process Outsourcing  Market Size and Market Share by Players (2017 and 2018)
10 Middle East & Africa Business Process Outsourcing  Development Status and Outlook
    10.1 Middle East & Africa Business Process Outsourcing  Market Size (2013-2018)
    10.2 Middle East & Africa Business Process Outsourcing  Market Size and Market Share by Players (2017 and 2018)
11 Market Forecast by Regions, Type and Application (2019-2025)
    11.1 Global Business Process Outsourcing  Market Size (Value) by Regions (2019-2025)
        11.1.1 North America Business Process Outsourcing  Revenue and Growth Rate (2019-2025)
        11.1.2 Europe Business Process Outsourcing  Revenue and Growth Rate (2019-2025)
        11.1.3 China Business Process Outsourcing  Revenue and Growth Rate (2019-2025)
        11.1.4 Rest of Asia Pacific Business Process Outsourcing  Revenue and Growth Rate (2019-2025)
        11.1.5 Central & South America Business Process Outsourcing  Revenue and Growth Rate (2019-2025)
        11.1.6 Middle East & Africa Business Process Outsourcing  Revenue and Growth Rate (2019-2025)
    11.2 Global Business Process Outsourcing  Market Size (Value) by Type (2019-2025)
    11.3 Global Business Process Outsourcing  Market Size by Application (2019-2025)
12 Business Process Outsourcing  Market Dynamics
    12.1 Business Process Outsourcing  Market Opportunities
    12.2 Business Process Outsourcing  Challenge and Risk
        12.2.1 Competition from Opponents
        12.2.2 Downside Risks of Economy
    12.3 Business Process Outsourcing  Market Constraints and Threat
        12.3.1 Threat from Substitute
        12.3.2 Government Policy
        12.3.3 Technology Risks
    12.4 Business Process Outsourcing  Market Driving Force
        12.4.1 Growing Demand from Emerging Markets
        12.4.2 Potential Application
13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
        13.3.1 Economic Fluctuations
        13.3.2 Other Risk Factors
14 Research Finding/Conclusion
15 Appendix
    Methodology
    Analyst Introduction
    Data Source

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