Global CRM Software Market 2019-2025


Report ID : RC-4863 Category : Information And Communication Technology Published Date : Jan-19
Publisher : QYResearch Pages : 117 Format : PDF
This report studies the global CRM Software market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global CRM Software market by companies, region, type and end-use industry.
CRM stands for Customer Relationship Management. In an organisation, CRM activities are carried out for managing customer-business interaction.
CRM software plays a key role in managing customer data, business information and helps to maintain an ideal client-business relationship. It also helps in automating the operations related to sales, marketing and customer support. CRM software integrates with the organisation’s CRM activities rendering them measurable in terms of effectiveness.
In 2017, the global CRM Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
This report focuses on the global top players, covered
    Salesforce
    SAP
    Oracle Siebel
    Microsoft Dynamics
    NetSuite
    IBM
    Workbooks
    Nimble
    Insightly
    Zoho
    UserVoice
Market segment by Regions/Countries, this report covers
    United States
    Europe
    China
    Japan
    Southeast Asia
    India
Market segment by Type, the product can be split into
    Small & mid-sized Enterprises
    Large Enterprises
Market segment by Application, split into
    Customer service
    Distribution
    Manufacturing
    Marketing
    Sales
    Social networking
    Supply chain
    Vertical industries
The study objectives of this report are:
    To study and forecast the market size of CRM Software in global market.
    To analyze the global key players, SWOT analysis, value and global market share for top players.
    To define, describe and forecast the market by type, end use and region.
    To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
    To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
    To identify significant trends and factors driving or inhibiting the market growth.
    To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
    To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
    To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
    To strategically profile the key players and comprehensively analyze their growth strategies.
In this study, the years considered to estimate the market size of CRM Software are as follows:
    History Year: 2013-2017
    Base Year: 2017
    Estimated Year: 2018
    Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Key Stakeholders
CRM Software Manufacturers
CRM Software Distributors/Traders/Wholesalers
CRM Software Subcomponent Manufacturers
Industry Association
Downstream Vendors
Available Customizations
With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:
Regional and country-level analysis of the CRM Software market, by end-use.
Detailed analysis and profiles of additional market players.
Global CRM Software Market Size, Status and Forecast 2025

1 Industry Overview of CRM Software
    1.1 CRM Software Market Overview
        1.1.1 CRM Software Product Scope
        1.1.2 Market Status and Outlook
    1.2 Global CRM Software Market Size and Analysis by Regions (2013-2018)
        1.2.1 United States
        1.2.2 Europe
        1.2.3 China
        1.2.4 Japan
        1.2.5 Southeast Asia
        1.2.6 India
    1.3 CRM Software Market by Type
        1.3.1 Small & mid-sized Enterprises
        1.3.2 Large Enterprises
    1.4 CRM Software Market by End Users/Application
        1.4.1 Customer service
        1.4.2 Distribution
        1.4.3 Manufacturing
        1.4.4 Marketing
        1.4.5 Sales
        1.4.6 Social networking
        1.4.7 Supply chain
        1.4.8 Vertical industries
2 Global CRM Software Competition Analysis by Players
    2.1 CRM Software Market Size (Value) by Players (2013-2018)
    2.2 Competitive Status and Trend
        2.2.1 Market Concentration Rate
        2.2.2 Product/Service Differences
        2.2.3 New Entrants
        2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
    3.1 Salesforce
        3.1.1 Company Profile
        3.1.2 Main Business/Business Overview
        3.1.3 Products, Services and Solutions
        3.1.4 CRM Software Revenue (Million USD) (2013-2018)
    3.2 SAP
        3.2.1 Company Profile
        3.2.2 Main Business/Business Overview
        3.2.3 Products, Services and Solutions
        3.2.4 CRM Software Revenue (Million USD) (2013-2018)
    3.3 Oracle Siebel
        3.3.1 Company Profile
        3.3.2 Main Business/Business Overview
        3.3.3 Products, Services and Solutions
        3.3.4 CRM Software Revenue (Million USD) (2013-2018)
    3.4 Microsoft Dynamics
        3.4.1 Company Profile
        3.4.2 Main Business/Business Overview
        3.4.3 Products, Services and Solutions
        3.4.4 CRM Software Revenue (Million USD) (2013-2018)
    3.5 NetSuite
        3.5.1 Company Profile
        3.5.2 Main Business/Business Overview
        3.5.3 Products, Services and Solutions
        3.5.4 CRM Software Revenue (Million USD) (2013-2018)
    3.6 IBM
        3.6.1 Company Profile
        3.6.2 Main Business/Business Overview
        3.6.3 Products, Services and Solutions
        3.6.4 CRM Software Revenue (Million USD) (2013-2018)
    3.7 Workbooks
        3.7.1 Company Profile
        3.7.2 Main Business/Business Overview
        3.7.3 Products, Services and Solutions
        3.7.4 CRM Software Revenue (Million USD) (2013-2018)
    3.8 Nimble
        3.8.1 Company Profile
        3.8.2 Main Business/Business Overview
        3.8.3 Products, Services and Solutions
        3.8.4 CRM Software Revenue (Million USD) (2013-2018)
    3.9 Insightly
        3.9.1 Company Profile
        3.9.2 Main Business/Business Overview
        3.9.3 Products, Services and Solutions
        3.9.4 CRM Software Revenue (Million USD) (2013-2018)
    3.10 Zoho
        3.10.1 Company Profile
        3.10.2 Main Business/Business Overview
        3.10.3 Products, Services and Solutions
        3.10.4 CRM Software Revenue (Million USD) (2013-2018)
    3.11 UserVoice
4 Global CRM Software Market Size by Type and Application (2013-2018)
    4.1 Global CRM Software Market Size by Type (2013-2018)
    4.2 Global CRM Software Market Size by Application (2013-2018)
    4.3 Potential Application of CRM Software in Future
    4.4 Top Consumer/End Users of CRM Software
5 United States CRM Software Development Status and Outlook
    5.1 United States CRM Software Market Size (2013-2018)
    5.2 United States CRM Software Market Size and Market Share by Players (2013-2018)
    5.3 United States CRM Software Market Size by Application (2013-2018)
6 Europe CRM Software Development Status and Outlook
    6.1 Europe CRM Software Market Size (2013-2018)
    6.2 Europe CRM Software Market Size and Market Share by Players (2013-2018)
    6.3 Europe CRM Software Market Size by Application (2013-2018)
7 China CRM Software Development Status and Outlook
    7.1 China CRM Software Market Size (2013-2018)
    7.2 China CRM Software Market Size and Market Share by Players (2013-2018)
    7.3 China CRM Software Market Size by Application (2013-2018)
8 Japan CRM Software Development Status and Outlook
    8.1 Japan CRM Software Market Size (2013-2018)
    8.2 Japan CRM Software Market Size and Market Share by Players (2013-2018)
    8.3 Japan CRM Software Market Size by Application (2013-2018)
9 Southeast Asia CRM Software Development Status and Outlook
    9.1 Southeast Asia CRM Software Market Size (2013-2018)
    9.2 Southeast Asia CRM Software Market Size and Market Share by Players (2013-2018)
    9.3 Southeast Asia CRM Software Market Size by Application (2013-2018)
10 India CRM Software Development Status and Outlook
    10.1 India CRM Software Market Size (2013-2018)
    10.2 India CRM Software Market Size and Market Share by Players (2013-2018)
    10.3 India CRM Software Market Size by Application (2013-2018)
11 Market Forecast by Regions, Type and Application (2018-2025)
    11.1 Global CRM Software Market Size (Value) by Regions (2018-2025)
        11.1.1 United States CRM Software Revenue and Growth Rate (2018-2025)
        11.1.2 Europe CRM Software Revenue and Growth Rate (2018-2025)
        11.1.3 China CRM Software Revenue and Growth Rate (2018-2025)
        11.1.4 Japan CRM Software Revenue and Growth Rate (2018-2025)
        11.1.5 Southeast Asia CRM Software Revenue and Growth Rate (2018-2025)
        11.1.6 India CRM Software Revenue and Growth Rate (2018-2025)
    11.2 Global CRM Software Market Size (Value) by Type (2018-2025)
    11.3 Global CRM Software Market Size by Application (2018-2025)
12 CRM Software Market Dynamics
    12.1 CRM Software Market Opportunities
    12.2 CRM Software Challenge and Risk
        12.2.1 Competition from Opponents
        12.2.2 Downside Risks of Economy
    12.3 CRM Software Market Constraints and Threat
        12.3.1 Threat from Substitute
        12.3.2 Government Policy
        12.3.3 Technology Risks
    12.4 CRM Software Market Driving Force
        12.4.1 Growing Demand from Emerging Markets
        12.4.2 Potential Application
13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
        13.3.1 Economic Fluctuations
        13.3.2 Other Risk Factors
14 Research Finding/Conclusion
15 Appendix
    Methodology
    Analyst Introduction
    Data Source

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