Global Healthcare BPO Market Size study, by Payer Services (Claims Management, Integrated Front-end Services and Back-office Operations, Member Management, Product Development and Business Acquisition (PDBA), Provider Management, Care Management, HR Services, Billing & Accounts Management Services), by Provider Services (Revenue Cycle Management, Patient Enrolment & Strategic Planning, Patient Care), by Pharmaceutical Service (Manufacturing Services, R&D Services, Non-clinical Services) and Regional Forecasts 2018-2025


Report ID : RC-43798 Category : Service Industry
Published Date : Jun-19 Pages : 200 Format : PDF
Global Healthcare BPO Market valued approximately USD 191.70 billion in 2017  is anticipated to grow with a healthy growth rate of more than 9.50% over the forecast period 2018-2025. The Healthcare BPO Market is continuously growing in the global scenario at significant pace. Healthcare BPO is a process which includes the business process outsourcing of particular operational requirements to most suited third party vendors. Healthcare BPO is a solution for clients to adopt intelligent approaches that will support the organization by reducing the cost pressures and increasing the overall productivity. Healthcare BPO market provides various solutions, such as customer account setup, front end services, billing and account receivables, enrollment services, provider network services, claims services, membership services, Medicare services and pharmacy benefits management. escalating pressure on healthcare providers to lower the cost of healthcare and regulatory changes and rapid increase in clinical process outsourcing are the substantial driving factors of the market during the forecast period. Additionally, increase in merging in healthcare BPO sector is another major factor which is likely to boost the growth of the market during the forecast period. Moreover, increasing consolidation in healthcare industry is the major factors that likely to create numerous opportunity in the near future. However, shortages of trained expertise, complex regulation and concerns associated with data privacy & security are the factors that limiting the growth of the market across the world. 
The regional analysis of Global Healthcare BPO Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading/significant region across the world in terms of market share due to increasing prevalence of regulatory scenario and pressure on healthcare institutions to reduce costs in the region. North America is estimated to grow at stable growth rate in the global Healthcare BPO market over the upcoming years. Further, Asia-Pacific anticipated to exhibit higher growth rate / CAGR over the forecast period 2018-2025 owing to increasing awareness regarding various healthcare infrastructure across the region.
The major market player included in this report are:
Tata Consultancy Services
WNS (Holdings)
Xerox
Quintiles IMS Holdings
Omega Healthcare
Invensis Technologies
Infosys
IBM
Cognizant Technology Solutions
Accenture                  

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below: 

By Payer Services:

Claims Management
Integrated Front-end Services and Back-office Operations
Member Management
Product Development and Business Acquisition (PDBA)
Provider Management
Care Management
HR Services
Billing & Accounts Management Services

By Provider Services:

Revenue Cycle Management
Patient Enrolment & Strategic Planning
Patient Care

By Pharmaceutical Service:

Manufacturing Services
R&D Services
Non-clinical Services

By Regions:
North America
U.S.
Canada
Europe
UK
Germany
Asia Pacific
China
India
Japan
Latin America
Brazil
Mexico
Rest of the World

Furthermore, years considered for the study are as follows:

Historical year ? 2015, 2016
Base year ? 2017
Forecast period ? 2018 to 2025

Target Audience of the Global Healthcare BPO Market in Market Study:

Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers
Investors
 TABLE OF CONTENTS

Chapter 1.	Executive Summary 
1.1.	Market Snapshot
1.2.	Key Trends
1.3.	Global & Segmental Market Estimates & Forecasts, 2015-2025 (USD Billion)
1.3.1.	Healthcare BPO Market, by Payer Services, 2015-2025 (USD Billion)
1.3.2.	Healthcare BPO Market, by Provider Services, 2015-2025 (USD Billion)
1.3.3.	Healthcare BPO Market, by Pharmaceutical Service, 2015-2025 (USD Billion)
1.3.4.	Healthcare BPO Market, by Region, 2015-2025 (USD Billion)
1.4.	Estimation Methodology
1.5.	Research Assumption
Chapter 2.	Healthcare BPO Market Definition and Scope 
2.1.	Objective of the Study	
2.2.	Market Definition & Scope
2.2.1.	Industry Evolution
2.2.2.	Scope of the Study
2.3.	Years Considered for the Study
2.4.	Currency Conversion Rates
Chapter 3.	Healthcare BPO Market Dynamics	
3.1.	See Saw Analysis
3.1.1.	Market Drivers
3.1.2.	Market Challenges
3.1.3.	Market Opportunities
Chapter 4.	Healthcare BPO Market Industry Analysis
4.1.	Porter?s 5 Force Model
4.1.1.	Bargaining Power of Buyers
4.1.2.	Bargaining Power of Suppliers
4.1.3.	Threat of New Entrants
4.1.4.	Threat of Substitutes
4.1.5.	Competitive Rivalry
4.1.6.	Futuristic Approach to Porter?s 5 Force Model
4.2.	PEST Analysis
4.2.1.	Political Scenario
4.2.2.	Economic Scenario
4.2.3.	Social Scenario
4.2.4.	Technological Scenario
4.3.	Value Chain Analysis
4.3.1.	Supplier
4.3.2.	Manufacturers/Service Provider
4.3.3.	Distributors
4.3.4.	End-Users
4.4.	Key Buying Criteria
4.5.	Regulatory Framework
4.6.	Cost Structure Analysis
4.6.1.	Raw Material Cost Analysis
4.6.2.	Manufacturing Cost Analysis
4.6.3.	Labour Cost Analysis 
4.7.	Investment Vs Adoption Scenario
4.8.	Analyst Recommendation & Conclusion
Chapter 5.	Healthcare BPO Market, by Payer Services
5.1.	Market Snapshot 
5.2.	Market Performance - Potential Model
5.3.	Key Market Players
5.4.	Healthcare BPO Market, Sub Segment Analysis
5.4.1.	Claims Management
5.4.1.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.1.2.	Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.2.	Integrated Front-end Services and Back-office Operations
5.4.2.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.2.2.	Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.3.	Member Management
5.4.3.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.3.2.	Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.4.	Product Development and Business Acquisition (PDBA) 
5.4.4.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.4.2.	Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.5.	Provider Management
5.4.5.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.5.2.	Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.6.	Care Management
5.4.6.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.6.2.	Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.7.	HR Services
5.4.7.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.7.2.	Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.8.	Billing & Accounts Management Services
5.4.8.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.8.2.	Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 6.	Healthcare BPO Market, by Provider Services 
6.1.	Market Snapshot 
6.2.	Market Performance - Potential Model
6.3.	Key Market Players
6.4.	Healthcare BPO Market, Sub Segment Analysis
6.4.1.	Revenue Cycle Management
6.4.1.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
6.4.1.2.	Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.4.2.	Patient Enrolment & Strategic Planning
6.4.2.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
6.4.2.2.	Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.4.3.	Patient Care
6.4.3.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
6.4.3.2.	Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 7.	Healthcare BPO Market, by Pharmaceutical Service 
7.1.	Market Snapshot 
7.2.	Market Performance - Potential Model
7.3.	Key Market Players
7.4.	Healthcare BPO Market, Sub Segment Analysis
7.4.1.	Manufacturing Services
7.4.1.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
7.4.1.2.	Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
7.4.2.	R&D Services
7.4.2.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
7.4.2.2.	Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
7.4.3.	Non-clinical Services
7.4.3.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
7.4.3.2.	Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 8.	Healthcare BPO Market, by Regional Analysis
8.1.	Healthcare BPO Market, Regional Market Snapshot (2015-2025)
8.2.	North America Healthcare BPO Market Snapshot
8.2.1.	U.S.
8.2.1.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
8.2.1.2.	Payer Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.2.1.3.	Provider Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.2.1.4.	Pharmaceutical Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.2.2.	Canada
8.2.2.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
8.2.2.2.	Payer Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.2.2.3.	Provider Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.2.2.4.	Pharmaceutical Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.	Europe Healthcare BPO Market  Snapshot
8.3.1.	U.K. 
8.3.1.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.1.2.	Payer Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.1.3.	Provider Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.1.4.	Pharmaceutical Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.2.	Germany 
8.3.2.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.2.2.	Payer Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.2.3.	Provider Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.2.4.	Pharmaceutical Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.3.	France 
8.3.3.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.3.2.	Payer Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.3.3.	Provider Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.3.4.	Pharmaceutical Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.4.	Rest of Europe
8.3.4.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.4.2.	Payer Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.4.3.	Provider Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.4.4.	Pharmaceutical Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.	Asia Healthcare BPO Market Snapshot
8.4.1.	China 
8.4.1.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
8.4.1.2.	Payer Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.1.3.	Provider Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.1.4.	Pharmaceutical Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.2.	India 
8.4.2.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
8.4.2.2.	Payer Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.2.3.	Provider Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.2.4.	Pharmaceutical Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.3.	Japan
8.4.3.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
8.4.3.2.	Payer Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.3.3.	Provider Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.3.4.	Pharmaceutical Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.4.	Rest of Asia Pacific
8.4.4.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
8.4.4.2.	Payer Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.4.3.	Provider Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.4.4.	Pharmaceutical Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.5.	Latin America Healthcare BPO Market Snapshot
8.5.1.	Brazil 
8.5.1.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
8.5.1.2.	Payer Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.5.1.3.	Provider Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.5.1.4.	Pharmaceutical Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.5.2.	Mexico 
8.5.2.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
8.5.2.2.	Payer Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.5.2.3.	Provider Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.5.2.4.	Pharmaceutical Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.6.	Rest of The World 
8.6.1.	South America
8.6.1.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
8.6.1.2.	Payer Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.6.1.3.	Provider Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.6.1.4.	Pharmaceutical Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.6.2.	Middle East and Africa
8.6.2.1.	Market estimates & forecasts, 2015-2025 (USD Billion)
8.6.2.2.	Payer Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.6.2.3.	Provider Services breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.6.2.4.	Pharmaceutical Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 9.	Competitive Intelligence
9.1.	Company Market Share (Subject to Data Availability)
9.2.	Top Market Strategies
9.3.	Company Profiles
9.3.1.	Tata Consultancy Services
9.3.1.1.	Overview
9.3.1.2.	Financial (Subject to Data Availability)
9.3.1.3.	Summary
9.3.1.4.	Recent Developments
9.3.2.	WNS (Holdings)
9.3.3.	Xerox
9.3.4.	Quintiles IMS Holdings
9.3.5.	Omega Healthcare
9.3.6.	Invensis Technologies
9.3.7.	Infosys
9.3.8.	IBM
9.3.9.	Cognizant Technology Solutions
9.3.10.	Accenture 
Chapter 10.	Research Process
10.1.	Research Process
10.1.1.	Data Mining
10.1.2.	Analysis
10.1.3.	Market Estimation
10.1.4.	Validation
10.1.5.	Publishing
10.1.6.	Research Assumption

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