Global Interactive Voice Response (IVR) System Market Report 2019-2025


Report ID : RC-5454 Category : Information And Communication Technology Published Date : January 2019
Publisher : Research N Reports Pages : 114 Format : PDF
In this report, the global Interactive Voice Response (IVR) System market is valued at USD XX million in 2018 and is expected to reach USD XX million by the end of 2025, growing at a CAGR of XX% between 2018 and 2025.

Geographically, this report split global into several key Regions, with sales (K Units), revenue (Million USD), market share and growth rate of Interactive Voice Response (IVR) System for these regions, from 2014 to 2025 (forecast), covering
    United States
    China
    Europe
    Japan
    Southeast Asia
    India

Global Interactive Voice Response (IVR) System market competition by top manufacturers/players, with Interactive Voice Response (IVR) System sales volume, Price (USD/Unit), revenue (Million USD) and market share for each manufacturer/player; the top players including
    IBM
    Aspect Software, Inc.
    AT&T Inc.
    AVAYA, Inc.
    BCE, INC.
    Cisco Systems Inc
    Convergys Corp.
    Dialogic Corporation
    Enghouse Systems Limited
    Syntellect Inc.
    Genesys Telecommunications Laboratories Inc.
    Healthcare Technology Systems (HTS)
    Mitel Networks Corporation
    Nuance Communications, Inc.
    Philips Speech Processing
    Verizon Communications, Inc.
    Voxeo Corporation
    West Corporation
    Holly Connects

On the basis of product, this report displays the production, revenue, price, and market share and growth rate of each type, primarily split into
    Equipment installed on the customer premises
    Equipment installed in the PSTN (public switched telephone network)
    Application service provider (ASP) / hosted IVR

On the basis on the end users/applications, this report focuses on the status and outlook for major applications/end users, sales volume, market share and growth rate for each application, including
    Bank and stock account balances and transfers
    Surveys and polls
    Office call routing
    Call center forwarding
    Simple order entry transactions
    Selective information lookup (movie schedules, etc.)

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Table of Contents

Global Interactive Voice Response (IVR) System Sales Market Report 2019
1 Interactive Voice Response (IVR) System Market Overview
    1.1 Product Overview and Scope of Interactive Voice Response (IVR) System
    1.2 Classification of Interactive Voice Response (IVR) System by Product Category
        1.2.1 Global Interactive Voice Response (IVR) System Market Size (Sales) Comparison by Type (2013-2025)
        1.2.2 Global Interactive Voice Response (IVR) System Market Size (Sales) Market Share by Type (Product Category) in 2018
        1.2.3 Equipment installed on the customer premises
        1.2.4 Equipment installed in the PSTN (public switched telephone network)
        1.2.5 Application service provider (ASP) / hosted IVR
    1.3 Global Interactive Voice Response (IVR) System Market by Application/End Users
        1.3.1 Global Interactive Voice Response (IVR) System Sales (Volume) and Market Share Comparison by Application (2013-2025)
        1.3.2 Bank and stock account balances and transfers
        1.3.3 Surveys and polls
        1.3.4 Office call routing
        1.3.5 Call center forwarding
        1.3.6 Simple order entry transactions
        1.3.7 Selective information lookup (movie schedules, etc.)
    1.4 Global Interactive Voice Response (IVR) System Market by Region
        1.4.1 Global Interactive Voice Response (IVR) System Market Size (Value) Comparison by Region (2013-2025)
        1.4.2 United States Interactive Voice Response (IVR) System Status and Prospect (2013-2025)
        1.4.3 China Interactive Voice Response (IVR) System Status and Prospect (2013-2025)
        1.4.4 Europe Interactive Voice Response (IVR) System Status and Prospect (2013-2025)
        1.4.5 Japan Interactive Voice Response (IVR) System Status and Prospect (2013-2025)
        1.4.6 Southeast Asia Interactive Voice Response (IVR) System Status and Prospect (2013-2025)
        1.4.7 India Interactive Voice Response (IVR) System Status and Prospect (2013-2025)
    1.5 Global Market Size (Value and Volume) of Interactive Voice Response (IVR) System (2013-2025)
        1.5.1 Global Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2025)
        1.5.2 Global Interactive Voice Response (IVR) System Revenue and Growth Rate (2013-2025)

2 Global Interactive Voice Response (IVR) System Competition by Players/Suppliers, Type and Application
     2.1 Global Interactive Voice Response (IVR) System Market Competition by Players/Suppliers
        2.1.1 Global Interactive Voice Response (IVR) System Sales and Market Share of Key Players/Suppliers (2014-2019)
        2.1.2 Global Interactive Voice Response (IVR) System Revenue and Share by Players/Suppliers (2014-2019)
    2.2 Global Interactive Voice Response (IVR) System (Volume and Value) by Type
        2.2.1 Global Interactive Voice Response (IVR) System Sales and Market Share by Type (2014-2019)
        2.2.2 Global Interactive Voice Response (IVR) System Revenue and Market Share by Type (2014-2019)
    2.3 Global Interactive Voice Response (IVR) System (Volume and Value) by Region
        2.3.1 Global Interactive Voice Response (IVR) System Sales and Market Share by Region (2014-2019)
        2.3.2 Global Interactive Voice Response (IVR) System Revenue and Market Share by Region (2014-2019)
    2.4 Global Interactive Voice Response (IVR) System (Volume) by Application

3 United States Interactive Voice Response (IVR) System (Volume, Value and Sales Price)
    3.1 United States Interactive Voice Response (IVR) System Sales and Value (2014-2019)
        3.1.1 United States Interactive Voice Response (IVR) System Sales and Growth Rate (2014-2019)
        3.1.2 United States Interactive Voice Response (IVR) System Revenue and Growth Rate (2014-2019)
        3.1.3 United States Interactive Voice Response (IVR) System Sales Price Trend (2014-2019)
    3.2 United States Interactive Voice Response (IVR) System Sales Volume and Market Share by Players (2014-2019)
    3.3 United States Interactive Voice Response (IVR) System Sales Volume and Market Share by Type (2014-2019)
    3.4 United States Interactive Voice Response (IVR) System Sales Volume and Market Share by Application (2014-2019)

4 China Interactive Voice Response (IVR) System (Volume, Value and Sales Price)
    4.1 China Interactive Voice Response (IVR) System Sales and Value (2014-2019)
        4.1.1 China Interactive Voice Response (IVR) System Sales and Growth Rate (2014-2019)
        4.1.2 China Interactive Voice Response (IVR) System Revenue and Growth Rate (2014-2019)
        4.1.3 China Interactive Voice Response (IVR) System Sales Price Trend (2014-2019)
    4.2 China Interactive Voice Response (IVR) System Sales Volume and Market Share by Players (2014-2019)
    4.3 China Interactive Voice Response (IVR) System Sales Volume and Market Share by Type (2014-2019)
    4.4 China Interactive Voice Response (IVR) System Sales Volume and Market Share by Application (2014-2019)

5 Europe Interactive Voice Response (IVR) System (Volume, Value and Sales Price)
    5.1 Europe Interactive Voice Response (IVR) System Sales and Value (2014-2019)
        5.1.1 Europe Interactive Voice Response (IVR) System Sales and Growth Rate (2014-2019)
        5.1.2 Europe Interactive Voice Response (IVR) System Revenue and Growth Rate (2014-2019)
        5.1.3 Europe Interactive Voice Response (IVR) System Sales Price Trend (2014-2019)
    5.2 Europe Interactive Voice Response (IVR) System Sales Volume and Market Share by Players (2014-2019)
    5.3 Europe Interactive Voice Response (IVR) System Sales Volume and Market Share by Type (2014-2019)
    5.4 Europe Interactive Voice Response (IVR) System Sales Volume and Market Share by Application (2014-2019)

6 Japan Interactive Voice Response (IVR) System (Volume, Value and Sales Price)
    6.1 Japan Interactive Voice Response (IVR) System Sales and Value (2014-2019)
        6.1.1 Japan Interactive Voice Response (IVR) System Sales and Growth Rate (2014-2019)
        6.1.2 Japan Interactive Voice Response (IVR) System Revenue and Growth Rate (2014-2019)
        6.1.3 Japan Interactive Voice Response (IVR) System Sales Price Trend (2014-2019)
    6.2 Japan Interactive Voice Response (IVR) System Sales Volume and Market Share by Players (2014-2019)
    6.3 Japan Interactive Voice Response (IVR) System Sales Volume and Market Share by Type (2014-2019)
    6.4 Japan Interactive Voice Response (IVR) System Sales Volume and Market Share by Application (2014-2019)

7 Southeast Asia Interactive Voice Response (IVR) System (Volume, Value and Sales Price)
    7.1 Southeast Asia Interactive Voice Response (IVR) System Sales and Value (2014-2019)
        7.1.1 Southeast Asia Interactive Voice Response (IVR) System Sales and Growth Rate (2014-2019)
        7.1.2 Southeast Asia Interactive Voice Response (IVR) System Revenue and Growth Rate (2014-2019)
        7.1.3 Southeast Asia Interactive Voice Response (IVR) System Sales Price Trend (2014-2019)
    7.2 Southeast Asia Interactive Voice Response (IVR) System Sales Volume and Market Share by Players (2014-2019)
    7.3 Southeast Asia Interactive Voice Response (IVR) System Sales Volume and Market Share by Type (2014-2019)
    7.4 Southeast Asia Interactive Voice Response (IVR) System Sales Volume and Market Share by Application (2014-2019)

8 India Interactive Voice Response (IVR) System (Volume, Value and Sales Price)
    8.1 India Interactive Voice Response (IVR) System Sales and Value (2014-2019)
        8.1.1 India Interactive Voice Response (IVR) System Sales and Growth Rate (2014-2019)
        8.1.2 India Interactive Voice Response (IVR) System Revenue and Growth Rate (2014-2019)
        8.1.3 India Interactive Voice Response (IVR) System Sales Price Trend (2014-2019)
    8.2 India Interactive Voice Response (IVR) System Sales Volume and Market Share by Players (2014-2019)
    8.3 India Interactive Voice Response (IVR) System Sales Volume and Market Share by Type (2014-2019)
    8.4 India Interactive Voice Response (IVR) System Sales Volume and Market Share by Application (2014-2019)

9 Global Interactive Voice Response (IVR) System Players/Suppliers Profiles and Sales Data
    9.1 IBM
        9.1.1 Company Basic Information, Manufacturing Base and Competitors
        9.1.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
            9.1.2.1 Product A
            9.1.2.2 Product B
        9.1.3 IBM Interactive Voice Response (IVR) System Sales, Revenue, Price and Gross Margin (2014-2019)
        9.1.4 Main Business/Business Overview
    9.2 Aspect Software, Inc.
        9.2.1 Company Basic Information, Manufacturing Base and Competitors
        9.2.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
            9.2.2.1 Product A
            9.2.2.2 Product B
        9.2.3 Aspect Software, Inc. Interactive Voice Response (IVR) System Sales, Revenue, Price and Gross Margin (2014-2019)
        9.2.4 Main Business/Business Overview
    9.3 AT&T Inc.
        9.3.1 Company Basic Information, Manufacturing Base and Competitors
        9.3.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
            9.3.2.1 Product A
            9.3.2.2 Product B
        9.3.3 AT&T Inc. Interactive Voice Response (IVR) System Sales, Revenue, Price and Gross Margin (2014-2019)
        9.3.4 Main Business/Business Overview
    9.4 AVAYA, Inc.
        9.4.1 Company Basic Information, Manufacturing Base and Competitors
        9.4.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
            9.4.2.1 Product A
            9.4.2.2 Product B
        9.4.3 AVAYA, Inc. Interactive Voice Response (IVR) System Sales, Revenue, Price and Gross Margin (2014-2019)
        9.4.4 Main Business/Business Overview
    9.5 BCE, INC.
        9.5.1 Company Basic Information, Manufacturing Base and Competitors
        9.5.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
            9.5.2.1 Product A
            9.5.2.2 Product B
        9.5.3 BCE, INC. Interactive Voice Response (IVR) System Sales, Revenue, Price and Gross Margin (2014-2019)
        9.5.4 Main Business/Business Overview
    9.6 Cisco Systems Inc
        9.6.1 Company Basic Information, Manufacturing Base and Competitors
        9.6.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
            9.6.2.1 Product A
            9.6.2.2 Product B
        9.6.3 Cisco Systems Inc Interactive Voice Response (IVR) System Sales, Revenue, Price and Gross Margin (2014-2019)
        9.6.4 Main Business/Business Overview
    9.7 Convergys Corp.
        9.7.1 Company Basic Information, Manufacturing Base and Competitors
        9.7.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
            9.7.2.1 Product A
            9.7.2.2 Product B
        9.7.3 Convergys Corp. Interactive Voice Response (IVR) System Sales, Revenue, Price and Gross Margin (2014-2019)
        9.7.4 Main Business/Business Overview
    9.8 Dialogic Corporation
        9.8.1 Company Basic Information, Manufacturing Base and Competitors
        9.8.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
            9.8.2.1 Product A
            9.8.2.2 Product B
        9.8.3 Dialogic Corporation Interactive Voice Response (IVR) System Sales, Revenue, Price and Gross Margin (2014-2019)
        9.8.4 Main Business/Business Overview
    9.9 Enghouse Systems Limited
        9.9.1 Company Basic Information, Manufacturing Base and Competitors
        9.9.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
            9.9.2.1 Product A
            9.9.2.2 Product B
        9.9.3 Enghouse Systems Limited Interactive Voice Response (IVR) System Sales, Revenue, Price and Gross Margin (2014-2019)
        9.9.4 Main Business/Business Overview
    9.10 Syntellect Inc.
        9.10.1 Company Basic Information, Manufacturing Base and Competitors
        9.10.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
            9.10.2.1 Product A
            9.10.2.2 Product B
        9.10.3 Syntellect Inc. Interactive Voice Response (IVR) System Sales, Revenue, Price and Gross Margin (2014-2019)
        9.10.4 Main Business/Business Overview
    9.11 Genesys Telecommunications Laboratories Inc.
    9.12 Healthcare Technology Systems (HTS)
    9.13 Mitel Networks Corporation
    9.14 Nuance Communications, Inc.
    9.15 Philips Speech Processing
    9.16 Verizon Communications, Inc.
    9.17 Voxeo Corporation
    9.18 West Corporation
    9.19 Holly Connects

10 Interactive Voice Response (IVR) System Manufacturing Cost Analysis
    10.1 Interactive Voice Response (IVR) System Key Raw Materials Analysis
        10.1.1 Key Raw Materials
        10.1.2 Price Trend of Key Raw Materials
        10.1.3 Key Suppliers of Raw Materials
        10.1.4 Market Concentration Rate of Raw Materials
    10.2 Proportion of Manufacturing Cost Structure
        10.2.1 Raw Materials
        10.2.2 Labor Cost
        10.2.3 Manufacturing Process Analysis of Interactive Voice Response (IVR) System
    10.3 Manufacturing Process Analysis of Interactive Voice Response (IVR) System

11 Industrial Chain, Sourcing Strategy and Downstream Buyers
    11.1 Interactive Voice Response (IVR) System Industrial Chain Analysis
    11.2 Upstream Raw Materials Sourcing
    11.3 Raw Materials Sources of Interactive Voice Response (IVR) System Major Manufacturers in 2018
    11.4 Downstream Buyers

12 Marketing Strategy Analysis, Distributors/Traders
    12.1 Marketing Channel
        12.1.1 Direct Marketing
        12.1.2 Indirect Marketing
        12.1.3 Marketing Channel Development Trend
    12.2 Market Positioning
        12.2.1 Pricing Strategy
        12.2.2 Brand Strategy
        12.2.3 Target Client
    12.3 Distributors/Traders List

13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes Threat
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs/Customer Preference Change
    13.3 Economic/Political Environmental Change

14 Global Interactive Voice Response (IVR) System Market Forecast (2018-2025)
    14.1 Global Interactive Voice Response (IVR) System Sales Volume, Revenue and Price Forecast (2018-2025)
       14.1.1 Global Interactive Voice Response (IVR) System Sales Volume and Growth Rate Forecast (2018-2025)
       14.1.2 Global Interactive Voice Response (IVR) System Revenue and Growth Rate Forecast (2018-2025)
       14.1.3 Global Interactive Voice Response (IVR) System Price and Trend Forecast (2018-2025)
    14.2 Global Interactive Voice Response (IVR) System Sales Volume, Revenue and Growth Rate Forecast by Region (2018-2025)
       14.2.1 Global Interactive Voice Response (IVR) System Sales Volume and Growth Rate Forecast by Regions (2018-2025)
       14.2.2 Global Interactive Voice Response (IVR) System Revenue and Growth Rate Forecast by Regions (2018-2025)
       14.2.3 United States Interactive Voice Response (IVR) System Sales Volume, Revenue and Growth Rate Forecast (2018-2025)
       14.2.4 China Interactive Voice Response (IVR) System Sales Volume, Revenue and Growth Rate Forecast (2018-2025)
       14.2.5 Europe Interactive Voice Response (IVR) System Sales Volume, Revenue and Growth Rate Forecast (2018-2025)
       14.2.6 Japan Interactive Voice Response (IVR) System Sales Volume, Revenue and Growth Rate Forecast (2018-2025)
       14.2.7 Southeast Asia Interactive Voice Response (IVR) System Sales Volume, Revenue and Growth Rate Forecast (2018-2025)
       14.2.8 India Interactive Voice Response (IVR) System Sales Volume, Revenue and Growth Rate Forecast (2018-2025)
    14.3 Global Interactive Voice Response (IVR) System Sales Volume, Revenue and Price Forecast by Type (2018-2025)
       14.3.1 Global Interactive Voice Response (IVR) System Sales Forecast by Type (2018-2025)
       14.3.2 Global Interactive Voice Response (IVR) System Revenue Forecast by Type (2018-2025)
       14.3.3 Global Interactive Voice Response (IVR) System Price Forecast by Type (2018-2025)
    14.4 Global Interactive Voice Response (IVR) System Sales Volume Forecast by Application (2018-2025)

15 Research Findings and Conclusion

16 Appendix
    16.1 Methodology/Research Approach
        16.1.1 Research Programs/Design
        16.1.2 Market Size Estimation
        16.1.3 Market Breakdown and Data Triangulation
    16.2 Data Source
        16.2.1 Secondary Sources
        16.2.2 Primary Sources
    16.3 Disclaimer

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