Global Workforce Engagement Management Market Size, Status and Forecast 2019-2025


Report ID : RC-6584 Category : Service Industry
Published Date : 2019 Pages : 123 Format : PDF
Workforce Engagement Management contain complementary functions designed to improve the performance of customer engagement centers by means of optimized deployment of appropriately trained and motivated agents. These functions range from ones for recruitment and scheduling to ones for evaluation and training. By adding intelligence to each function, everything from recruitment to scheduling to training can be optimized. Key functional domains include: strategic planning, recruitment, workforce management (WFM), including intraday optimization call recording and quality management (QM), coaching and e-learning, performance management (PM), surveying — focused on capturing operational and agent performance information, interaction analytics — audio and text analytics, combined with screen analytics, emotion detection and associated operational call data.
In 2018, the global Workforce Engagement Management market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Workforce Engagement Management status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Workforce Engagement Management development in United States, Europe and China.

The key players covered in this study

    Verint Systems

    Calabrio

    NICE

    InVision

    Aspect

    Genesys

    Teleopti

    ZOOM International

    Avaya (Verint)

    KnoahSoft

    Noble Systems

    OpenText

    Monet Software

    CSI

    VPI

    InContact

Market segment by Type, the product can be split into

    Software

    Hardware

Market segment by Application, split into

    BFSI

    Education

    Government

    Telecom & IT

    Others

Market segment by Regions/Countries, this report covers

    United States

    Europe

    China

    Japan

    Southeast Asia

    India

    Central & South America

The study objectives of this report are:

    To analyze global Workforce Engagement Management status, future forecast, growth opportunity, key market and key players.

    To present the Workforce Engagement Management development in United States, Europe and China.

    To strategically profile the key players and comprehensively analyze their development plan and strategies.

    To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Workforce Engagement Management are as follows:

    History Year: 2014-2018

    Base Year: 2018

    Estimated Year: 2019

    Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents

1 Report Overview

    1.1 Study Scope

    1.2 Key Market Segments

    1.3 Players Covered

    1.4 Market Analysis by Type

        1.4.1 Global Workforce Engagement Management Market Size Growth Rate by Type (2014-2025)

        1.4.2 Software

        1.4.3 Hardware

    1.5 Market by Application

        1.5.1 Global Workforce Engagement Management Market Share by Application (2014-2025)

        1.5.2 BFSI

        1.5.3 Education

        1.5.4 Government

        1.5.5 Telecom & IT

        1.5.6 Others

    1.6 Study Objectives

    1.7 Years Considered

2 Global Growth Trends

    2.1 Workforce Engagement Management Market Size

    2.2 Workforce Engagement Management Growth Trends by Regions

        2.2.1 Workforce Engagement Management Market Size by Regions (2014-2025)

        2.2.2 Workforce Engagement Management Market Share by Regions (2014-2019)

    2.3 Industry Trends

        2.3.1 Market Top Trends

        2.3.2 Market Drivers

        2.3.3 Market Opportunities

3 Market Share by Key Players

    3.1 Workforce Engagement Management Market Size by Manufacturers

        3.1.1 Global Workforce Engagement Management Revenue by Manufacturers (2014-2019)

        3.1.2 Global Workforce Engagement Management Revenue Market Share by Manufacturers (2014-2019)

        3.1.3 Global Workforce Engagement Management Market Concentration Ratio (CR5 and HHI)

    3.2 Workforce Engagement Management Key Players Head office and Area Served

    3.3 Key Players Workforce Engagement Management Product/Solution/Service

    3.4 Date of Enter into Workforce Engagement Management Market

    3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application

    4.1 Global Workforce Engagement Management Market Size by Type (2014-2019)

    4.2 Global Workforce Engagement Management Market Size by Application (2014-2019)

5 United States

    5.1 United States Workforce Engagement Management Market Size (2014-2019)

    5.2 Workforce Engagement Management Key Players in United States

    5.3 United States Workforce Engagement Management Market Size by Type

    5.4 United States Workforce Engagement Management Market Size by Application

6 Europe

    6.1 Europe Workforce Engagement Management Market Size (2014-2019)

    6.2 Workforce Engagement Management Key Players in Europe

    6.3 Europe Workforce Engagement Management Market Size by Type

    6.4 Europe Workforce Engagement Management Market Size by Application

7 China

    7.1 China Workforce Engagement Management Market Size (2014-2019)

    7.2 Workforce Engagement Management Key Players in China

    7.3 China Workforce Engagement Management Market Size by Type

    7.4 China Workforce Engagement Management Market Size by Application

8 Japan

    8.1 Japan Workforce Engagement Management Market Size (2014-2019)

    8.2 Workforce Engagement Management Key Players in Japan

    8.3 Japan Workforce Engagement Management Market Size by Type

    8.4 Japan Workforce Engagement Management Market Size by Application

9 Southeast Asia

    9.1 Southeast Asia Workforce Engagement Management Market Size (2014-2019)

    9.2 Workforce Engagement Management Key Players in Southeast Asia

    9.3 Southeast Asia Workforce Engagement Management Market Size by Type

    9.4 Southeast Asia Workforce Engagement Management Market Size by Application

10 India

    10.1 India Workforce Engagement Management Market Size (2014-2019)

    10.2 Workforce Engagement Management Key Players in India

    10.3 India Workforce Engagement Management Market Size by Type

    10.4 India Workforce Engagement Management Market Size by Application

11 Central & South America

    11.1 Central & South America Workforce Engagement Management Market Size (2014-2019)

    11.2 Workforce Engagement Management Key Players in Central & South America

    11.3 Central & South America Workforce Engagement Management Market Size by Type

    11.4 Central & South America Workforce Engagement Management Market Size by Application

12 International Players Profiles

    12.1 Verint Systems

        12.1.1 Verint Systems Company Details

        12.1.2 Company Description and Business Overview

        12.1.3 Workforce Engagement Management Introduction

        12.1.4 Verint Systems Revenue in Workforce Engagement Management Business (2014-2019)

        12.1.5 Verint Systems Recent Development

    12.2 Calabrio

        12.2.1 Calabrio Company Details

        12.2.2 Company Description and Business Overview

        12.2.3 Workforce Engagement Management Introduction

        12.2.4 Calabrio Revenue in Workforce Engagement Management Business (2014-2019)

        12.2.5 Calabrio Recent Development

    12.3 NICE

        12.3.1 NICE Company Details

        12.3.2 Company Description and Business Overview

        12.3.3 Workforce Engagement Management Introduction

        12.3.4 NICE Revenue in Workforce Engagement Management Business (2014-2019)

        12.3.5 NICE Recent Development

    12.4 InVision

        12.4.1 InVision Company Details

        12.4.2 Company Description and Business Overview

        12.4.3 Workforce Engagement Management Introduction

        12.4.4 InVision Revenue in Workforce Engagement Management Business (2014-2019)

        12.4.5 InVision Recent Development

    12.5 Aspect

        12.5.1 Aspect Company Details

        12.5.2 Company Description and Business Overview

        12.5.3 Workforce Engagement Management Introduction

        12.5.4 Aspect Revenue in Workforce Engagement Management Business (2014-2019)

        12.5.5 Aspect Recent Development

    12.6 Genesys

        12.6.1 Genesys Company Details

        12.6.2 Company Description and Business Overview

        12.6.3 Workforce Engagement Management Introduction

        12.6.4 Genesys Revenue in Workforce Engagement Management Business (2014-2019)

        12.6.5 Genesys Recent Development

    12.7 Teleopti

        12.7.1 Teleopti Company Details

        12.7.2 Company Description and Business Overview

        12.7.3 Workforce Engagement Management Introduction

        12.7.4 Teleopti Revenue in Workforce Engagement Management Business (2014-2019)

        12.7.5 Teleopti Recent Development

    12.8 ZOOM International

        12.8.1 ZOOM International Company Details

        12.8.2 Company Description and Business Overview

        12.8.3 Workforce Engagement Management Introduction

        12.8.4 ZOOM International Revenue in Workforce Engagement Management Business (2014-2019)

        12.8.5 ZOOM International Recent Development

    12.9 Avaya (Verint)

        12.9.1 Avaya (Verint) Company Details

        12.9.2 Company Description and Business Overview

        12.9.3 Workforce Engagement Management Introduction

        12.9.4 Avaya (Verint) Revenue in Workforce Engagement Management Business (2014-2019)

        12.9.5 Avaya (Verint) Recent Development

    12.10 KnoahSoft

        12.10.1 KnoahSoft Company Details

        12.10.2 Company Description and Business Overview

        12.10.3 Workforce Engagement Management Introduction

        12.10.4 KnoahSoft Revenue in Workforce Engagement Management Business (2014-2019)

        12.10.5 KnoahSoft Recent Development

    12.11 Noble Systems

    12.12 OpenText

    12.13 Monet Software

    12.14 CSI

    12.15 VPI

    12.16 InContact

13 Market Forecast 2019-2025

    13.1 Market Size Forecast by Regions

    13.2 United States

    13.3 Europe

    13.4 China

    13.5 Japan

    13.6 Southeast Asia

    13.7 India

    13.8 Central & South America

    13.9 Market Size Forecast by Product (2019-2025)

    13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix

    15.1 Research Methodology

        15.1.1 Methodology/Research Approach

            15.1.1.1 Research Programs/Design

            15.1.1.2 Market Size Estimation

            12.1.1.3 Market Breakdown and Data Triangulation

        15.1.2 Data Source

            15.1.2.1 Secondary Sources

            15.1.2.2 Primary Sources

    15.2 Disclaimer

    15.3 Author Details

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